Dell complaints

From today's Consumerist....

Matthew, an Air Force veteran, saw a great deal on Dell laptops on the website of the Army & Air Force Exchange Service, a network of stores just for servicemembers. 25% off in a Mother's Day special, an impressive deal. He ordered three, because who doesn't want new, discounted laptops for their whole family? Only Dell canceled Matthew's order and those of other customers, with no explanation.

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I have served my country as an enlisted Airman. I was recently on the AAFES website were Dell had a promotion going on that you would save 25% for Dell Alienware products through a mothers day special. I clicked on the link and chose my computer I would like to purchase. I added two more to the order because it was a great deal and I would like my wife and son to have a nice laptop as well. I was really excited that my son would get a brand new computer for his birthday with an illuminated keyboard and a high quality machine. I placed a following order then next day as I did not get confirmation from dell that my order was received (which I now know that I have to go through AAFES to find the order status). After placing the order I found out through a discussion board the order would show up on the AAFES site and I would need to click on the order status. Everything was fine at that point and I had a "in production" status.

After logging into the AAFES website two days later I saw that the orders had been canceled. I was upset and had been felt like I was getting run around with Dell and AAFES. Researching on various websites including slickdeals.net I found out that other peoples orders had been cancelled and others have shipped. There seems to be no explanation from the cancellation. I have been told the order configuration was incorrect and that I was only allowed to order one computer, where it does not state that for the sale. I'm looking for a resolution to this order cancellation. I would expect a company like Dell to honor their price that I had purchased the computer at. I have worked hard for my military benefits and this seems like a slap in the face to those serving. I really wish I get an explanation or some kind of apology from Dell. It's rather unfortunate that these companies treat us this way.
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