Search found 34 matches

by Rinue
Wed Feb 25, 2015 7:11 pm
Forum: Trouble in Tech
Topic: ProSupport in Nashville Layoff 4/29/15
Replies: 4
Views: 4589

Re: ProSupport in Nashville Layoff 4/29/15

Dell is going to help out with finding folks a job within Dell and outside. They plan to have a career fair inside of Dell to bring in companies outside to help place people.
by Rinue
Wed Feb 25, 2015 9:17 am
Forum: Trouble in Tech
Topic: ProSupport in Nashville Layoff 4/29/15
Replies: 4
Views: 4589

Re: ProSupport in Nashville Layoff 4/29/15

Sales, Federal Help Desk, Boeing Help Desk and Services.
by Rinue
Wed Feb 25, 2015 12:14 am
Forum: Trouble in Tech
Topic: ProSupport in Nashville Layoff 4/29/15
Replies: 4
Views: 4589

ProSupport in Nashville Layoff 4/29/15

Tech support in Nashville was told today that they will all be laid off on 4/29/15. They have two months to find another job within Dell or outside of Dell. This is about ~100 people. For anyone laid off they will get a package.
by Rinue
Fri Apr 12, 2013 3:22 pm
Forum: Why Do Customers Hate Dell?
Topic: Dell's warranty does not cover virus removal ???
Replies: 5
Views: 2290

Re: Dell's warranty does not cover virus removal ???

Holy stuff the amount of customers that bitches about this to me >.> Sure it's expensive and shitty, but your warranty covers hardware unless you purchased software incidents/help. The person who charged you that wanted his sales quota, it's 50 to reformat 70 something to remove or 129 to crawl thr...
by Rinue
Tue Apr 02, 2013 11:02 am
Forum: Why Do Customers Hate Dell?
Topic: Dell's warranty does not cover virus removal ???
Replies: 5
Views: 2290

Re: Dell's warranty does not cover virus removal ???

Virus removal can eat up lots of man hours so it is priced high. A virus isn't something that a PC vendor or even Microsoft/Apple would help remove for free.
by Rinue
Tue Apr 02, 2013 11:00 am
Forum: Why Do Customers Hate Dell?
Topic: Unysis techs In MN can bite my bird.
Replies: 9
Views: 2454

Re: Unysis techs In MN can bite my bird.

As far as bad techs go, make sure to reach out to your case owner if you get a bad onsite tech. The case owner will escalate the issue to the DSP and a manager will come down on that tech for sucking. They fire most of them if they keep screwing up.
by Rinue
Tue Apr 02, 2013 10:58 am
Forum: Why Do Customers Hate Dell?
Topic: Unysis techs In MN can bite my bird.
Replies: 9
Views: 2454

Re: Unysis techs In MN can bite my bird.

Survey's don't go out to people who chat in a lot on different system's because of email fatigue. They don't want to spam a guy that chats/calls in 30 different systems. Also after 30 days this resets and if you had only chatted in one time, then you may or may not get a survey.
by Rinue
Sun Jun 17, 2012 10:04 am
Forum: The Good, Bad and Ugly
Topic: Dell too many repairs on my laptop
Replies: 6
Views: 5565

Re: Dell too many repairs on my laptop

OK, here's a couple things I notice: First off, its extremely unlikely that you'd get 3 separate LCD screens that have a brightness issue. One maybe. This leads me to believe that maybe, just maybe, the brightness setting on the laptop needs to come up, or you're having an inverter issue if the pic...
by Rinue
Sat Jun 02, 2012 10:36 am
Forum: Why Do Customers Hate Dell?
Topic: Inspiron=CRAP
Replies: 10
Views: 5277

Re: Inspiron=CRAP

I had attemted to service someone's inspiron 6000 laptop. The problem was the person had accidently set a BIOS password and forgot it. To reset it, YOU HAVE TO UNSOLDER AND SOLDER THE NVRAM CHIP. IT DOES NOT LET YOU CLEAR CMOS BY TAKING OUT THE CMOS BATTERY IN THERE. So, I did that, then the comput...
by Rinue
Sun Apr 22, 2012 3:13 pm
Forum: Why Do Customers Hate Dell?
Topic: Take this Hard Drive and...
Replies: 5
Views: 2224

Re: Take this Hard Drive and...

I have a Dell computer which is 10 months old. The hard drive went out. Best Buy replaced the hard drive but there was no operating system disk included when I bought the computer. Dell has been a nightmare. NO ONE speaks ENGLISH!!!! First, they couldn't get my information right. Then, they sent me...
by Rinue
Sat Apr 07, 2012 12:25 am
Forum: Trouble in Tech
Topic: Alienware coddle to terrorist, customer identity unimportant
Replies: 2
Views: 2606

Re: Alienware coddle to terrorist, customer identity unimpor

er... how exactly would giving the contact information for the ticket facilitate identity theft? I mean.. you dial the dell number.. you go through the dell phone tree... unless you're implying that Dell employs terrorists (which is a discussion for another time), there's not really any feasible wa...
by Rinue
Fri Apr 06, 2012 7:29 am
Forum: The Good, Bad and Ugly
Topic: Complaint filed with BBB, but Dell still screwed me!
Replies: 15
Views: 6699

Re: Complaint filed with BBB, but Dell still screwed me!

I personally don't think contributors bend the truth. I don't think they would waste their time coming to the site venting about their frustrations if they didn't have a miserable experience dealing with Dhell. I was unaware this site existed until I bought my second Dell because the first one (bou...
by Rinue
Thu Apr 05, 2012 7:27 am
Forum: The Good, Bad and Ugly
Topic: Complaint filed with BBB, but Dell still screwed me!
Replies: 15
Views: 6699

Re: Complaint filed with BBB, but Dell still screwed me!

Rinue, ignorance is bliss. Regardless if you work for Dhell, or just trying to get a reaction, it really doesn't matter. If you do beleive in Dhell's ratings, as I said previously buy a Dell computer and let us know after a couple of months how it works out. I'm not trying to show any ignorance. I ...
by Rinue
Wed Apr 04, 2012 2:43 pm
Forum: The Good, Bad and Ugly
Topic: Complaint filed with BBB, but Dell still screwed me!
Replies: 15
Views: 6699

Re: Complaint filed with BBB, but Dell still screwed me!

This isn't a plug for Amazon, but I buy alot of stuff from there. Wanna know why? Because I can tell at least the great majority of reviews are legit on products, good or bad. My point is, you really don't know who to trust anymore, so you have to do alot of research to get a quality product these ...
by Rinue
Thu Mar 29, 2012 10:00 am
Forum: The Good, Bad and Ugly
Topic: Complaint filed with BBB, but Dell still screwed me!
Replies: 15
Views: 6699

Re: Complaint filed with BBB, but Dell still screwed me!

I'm sorry to hear about your troubles, but one thing I can tell you is that the BBB is just a joke. You'll find lots of news centers doing interviews with people that are honest people and can't get a better rating with the BBB because they won't pay for the rating.

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