Search found 6 matches

by KateEx
Tue Jun 29, 2010 12:21 am
Forum: Can Dell Improve?
Topic: P.S. - I love my Mac!
Replies: 5
Views: 2084

P.S. - I love my Mac!

Why do I love my Mac? Because of the CUSTOMER SERVICE, that's why! Because I can choose to chat with CS online rather than the phone, that's why! Because every single problem I've had with my refurbished MacBook Air (and there have only been two little burps) has been resolved quickly, and beyond my...
by KateEx
Tue Jun 29, 2010 12:14 am
Forum: I love Working for Dell
Topic: Dell I loved, the Customers I hated
Replies: 13
Views: 15557

After 50 minutes and FIVE transfers later, I demanded to speak to a supervisor. I told him that I was given the wrong number to contact initially (Order Support) and that I was transferred back and forth between Tech and Order five times, with lengthy hold time in between. He asked me the number I d...
by KateEx
Mon Jun 28, 2010 11:55 pm
Forum: Can Dell Improve?
Topic: Hard Drive Crashes
Replies: 4
Views: 1649

So... I'm-a-supposin' that their "promise" to send me a hard drive that would NOT have the same problem as the previous hard drive will likely be of no good use? ::sigh::

And I purchased the damnable warranty, thinking it would be a smart idea for my daughter in college...
by KateEx
Mon Jun 28, 2010 11:47 pm
Forum: Can Dell Improve?
Topic: Do Better Business Bureau complaints do any good?
Replies: 1
Views: 1501

Do Better Business Bureau complaints do any good?

In addition to bitching, pissing and moaning here, I intend to do complaining to BBB, in addition to posting on any other available complaint sites here. I mean, come ON, something's gotta give here with this company! If anyone out there has advice, or any of you moderators want to pass on some sage...
by KateEx
Mon Jun 28, 2010 11:27 pm
Forum: Can Dell Improve?
Topic: Hard Drive Crashes
Replies: 4
Views: 1649

Hard Drive Crashes

Why, oh why does Dell sell computers with substandard hard drives???? My dad bought a Dell Mini Inspiron, and after perhaps 10 months of use (and I think that's generous), the hard drive crashed. They sent me a new one, I installed it myself, and IT CRASHED IN TWO MONTHS! After replacing that one, t...
by KateEx
Mon Jun 28, 2010 11:20 pm
Forum: Can Dell Improve?
Topic: Not So Passive
Replies: 5
Views: 2370

Re: Not So Passive

Wow, Evo... Your experience sounds like mine! I don't have the time and patience right now to talk about my experience, but I will say that the only difference is my supervisor had a believable name, and he actually interrupted not only me, but the FedEx representative. I will admit, he was much, mu...

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