Search found 128 matches

by Licky_201
Wed Oct 30, 2013 9:11 am
Forum: Why Do Customers Hate Dell?
Topic: This Explains Everything (from TheConsumerist)
Replies: 0
Views: 1163

This Explains Everything (from TheConsumerist)

Dell Is Really Sorry Your Laptop Smells Like Cat Urine By Meg Marco October 30, 2013 First, Dell told them to try cleaning it with a soft cloth. That didn’t work. Then they suggested compressed air, but as the complaints of laptops with keyboards and track pads that smelled exactly like cat urine pi...
by Licky_201
Tue Nov 20, 2012 2:46 pm
Forum: Can Dell Improve?
Topic: Dell's Lack of Guarantee for Products Sold Through Amazon
Replies: 2
Views: 4020

Re: Dell's Lack of Guarantee for Products Sold Through Amazo

rweathers....next time I would recommend checking out http://www.atbatt.com I am always hesitant to post this as I don't want to sound like a pimp for this company but I have bought several batteries and adapters from these guys and never had a problem. They warranty their products and usually "...
by Licky_201
Thu Sep 06, 2012 2:03 pm
Forum: Management Issues
Topic: Dell Confirms Layoffs at Round Rock
Replies: 1
Views: 3413

Dell Confirms Layoffs at Round Rock

Date: Thursday, September 6, 2012, 1:20pm CDT Christopher Calnan Staff Writer- Austin Business Journal Email | Twitter Dell Inc. is laying off an unspecified number of workers at its Round Rock headquarters. A company spokesman declined Thursday to disclose the type of jobs being cut or speculate on...
by Licky_201
Mon Jun 18, 2012 12:55 pm
Forum: The Good, Bad and Ugly
Topic: Complaint filed with BBB, but Dell still screwed me!
Replies: 15
Views: 6699

Re: Complaint filed with BBB, but Dell still screwed me!

"I had to make threats to bring litigation, file a complaint with the State of Washington Attorney General and to go to the local weekly Television Show called ask Jesse (he televises unresolved consumer issues), all of which I have now done by the way, to even get a name to write to as I was t...
by Licky_201
Fri May 25, 2012 9:34 am
Forum: Dell's Ridiculous Policies
Topic: Dell Inspiron 1525 battery replacement doubts
Replies: 3
Views: 3998

Re: Dell Inspiron 1525 battery replacement doubts

Kap - It sounds like you need a new battery as most Dell batteries last only 12-18 months. I have purchased 3 batteries online from a website called http://www.atbatt.com and all three orders were perfect. Their prices are a fraction of what you would pay from Dell. I'm not spamming but just offerin...
by Licky_201
Tue May 22, 2012 7:14 pm
Forum: Can Dell Improve?
Topic: Dell blew another quarter
Replies: 2
Views: 2631

Re: Dell blew another quarter

From "Seeking Alpha" Dell (DELL) can't seem to keep its promises. In addition to missing its numbers for the quarter (EPS 3 cents shy of consensus, revenue light by $500 million), Dell ducked its year guidance. It's not the first time. I wouldn't harp on it if Dell didn't make investors a ...
by Licky_201
Tue May 22, 2012 3:36 pm
Forum: Can Dell Improve?
Topic: Dell blew another quarter
Replies: 2
Views: 2631

Dell blew another quarter

Shares of Dell (DELL) are down $1.12, or 7%, at $13.96, after the company this afternoon reported fiscal Q1 revenue and earnings per share below analysts’ estimates, and forecast a Q2 revenue rise less than expected. Revenue in the three months ended May 4th fell 10%, quarter over quarter, and 4%, y...
by Licky_201
Wed May 16, 2012 8:48 am
Forum: Why Do Customers Hate Dell?
Topic: Dell Even Screws Servicemen
Replies: 0
Views: 1266

Dell Even Screws Servicemen

From today's Consumerist.... Matthew, an Air Force veteran, saw a great deal on Dell laptops on the website of the Army & Air Force Exchange Service, a network of stores just for servicemembers. 25% off in a Mother's Day special, an impressive deal. He ordered three, because who doesn't want new...
by Licky_201
Wed Sep 28, 2011 1:27 pm
Forum: The Good, Bad and Ugly
Topic: ridiculously bad support of Complete Care Coverage
Replies: 8
Views: 1927

Re: ridiculously bad support of Complete Care Coverage

I wasn't trying to be flippant or anything. I never worked for Dell but was a great customer for quite a few years but noticed that several years ago Dell made it abundantly clear that they were concentrating on their business customers and showed very little concern for the consumers (as you can se...
by Licky_201
Wed Sep 28, 2011 10:47 am
Forum: The Good, Bad and Ugly
Topic: ridiculously bad support of Complete Care Coverage
Replies: 8
Views: 1927

Re: ridiculously bad support of Complete Care Coverage

I'm wondering why if you worked for Dell you bought one of their products? It would seem that those in the "know" would avoid
Dell at all costs....That being said good luck!
by Licky_201
Mon Jul 18, 2011 6:23 pm
Forum: My Shit's Busted and I Need Help Fixing it
Topic: Battery replacement.
Replies: 3
Views: 1548

Re: Battery replacement.

I have bought 3 batteries for my old Dell units over the years from an online site at http://www.atbatt.com All three purchases went perfectly so I can highly recommend them as an above board quality company to buy from. I checked and they have replacement batteries for your inspiron ranging from $4...
by Licky_201
Wed Jun 01, 2011 1:34 pm
Forum: Why Do Customers Hate Dell?
Topic: Sorry for the Length but read it and enjoy
Replies: 3
Views: 1231

Sorry for the Length but read it and enjoy

(article from The Consumerist) Dell Customer Care Sucks - Do Not Buy From Dell Outlet! Do Not Buy from the Dell Outlet! I am going to share with you some of the worst customer "service" I have every experienced as a CORPORATE ACCOUNT holder. I used to happily recommend to friends/family an...
by Licky_201
Thu May 19, 2011 2:25 pm
Forum: Can Dell Improve?
Topic: The Way Customer Service Should Be!
Replies: 5
Views: 1964

Re: The Way Customer Service Should Be!

Kudos to Horizon. To update my Samsung experience, all of what I posted took place last night around 6:30pm central time. This morning I received a call from Samsung to let me know they had the replacement glass dish/tray and it would be shipped today. I am totally blown away by how great they are. ...
by Licky_201
Thu May 19, 2011 8:19 am
Forum: Can Dell Improve?
Topic: The Way Customer Service Should Be!
Replies: 5
Views: 1964

The Way Customer Service Should Be!

This is a bit off topic as per Dell but does pertain to some degree. I purchased a Samsung microwave oven in January of this year. I have a brother in law with Down's Syndrome who lives with us and yesterday (he is very high functioning) he decided to microwave a bag of popcorn and I am guessing he ...
by Licky_201
Tue Apr 26, 2011 12:42 pm
Forum: News & Media Section
Topic: Michael Dell ignoring consumers (in his words)
Replies: 3
Views: 821

Michael Dell ignoring consumers (in his words)

From Wall Street Journal 4/25/11 Michael Dell doesn't want to talk about personal computers anymore. As Dell Inc.'s chief executive works to turn around the once high-flying PC maker, he has bet on diversifying away from the company's best-known product. The 46-year-old has been acquiring high-end t...

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