Dell complaints

wtf_freakindell · Apprentice Dellhater Joined: 10 Apr 2009 Posts: 9

Note to moderators, users, and readers unfamiliar with sanity. The higher up on the food chain they are here, the more they hate Dell. At the top, they hate Dell so much, they don't even look at the real problems these people are experiencing, which, from my reading, is mostly ignorance. Instead of helping these people, they just chime in with more mindless "Yeah, Dhell sucks..." and "Tell everyone you know..." hate-mongering. Why doesn't anyone ever offer actual constructive criticism, or useful alternatives? They have no idea how; they are just angry, ignorant people.

Licky_201 · Posted: Fri Apr 10, 2009 8:32 am Post subject:

Freakindell:

" Instead of helping these people, they just chime in with more mindless "Yeah, Dhell sucks..." and "Tell everyone you know..." hate-mongering. Why doesn't anyone ever offer actual constructive criticism, or useful alternatives? They have no idea how; they are just angry, ignorant people."

Obviously you see things differently than most. People here often offer constructive criticism as well as suggestions on helping bad situations.

I was a very happy camper with Dell for many years having purchased 8 computers/laptops from them. However their lack of standing behind their products and warranties, the inability to reach a human being who could be understood and Dell's obvious contempt towards the individual consumer drove myself and many others to their competition. I can live with an occasional problem with their products but refuse to deal with a company that is so blatant about their indifference towards their customers who have paid a lot of money for products that fail.

If you want a better understanding of why this site exists, invent a problem and call Dell customer support. Let us know how long it takes you to reach a live person. Let us know how long it takes for customer support to tell you to reinstall the operating system. And let us know how long it takes for Dell to lie to you and then turn their backs on you.

Many of us only loyal to companies that return the favor. People bash HP but since I switched to their products, I for one have had only positive experiences. Give me a valid reason to deal with Dell and I'll listen to you.

Rocke_T_Sinetist · Posted: Fri Apr 10, 2009 11:21 am Post subject:

wtf: I haven't seen YOU say anything constructive. Just snark and snivel.

The 'food chain' here, as you put it, has firsthand engineering and operational knowledge and posts it so that anyone researching a purchase or problem has access to it.

Whilst you snark and snivel. Great contribution. Great credibility building, calling everyone who has a problem with Dell 'ignorant'. Including, by inference, the business press. And the stock market, for letting Dell shares fall from $40 to $8. Yeah, they should be ashamed. I'm sure they would be if business writers and institutional Wall Street investors were as omniscient as you are.
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Rocke T Sinetist
as in, 'it doesn't take a...'

Tailmon · Emperor of Dellhateology Joined: 17 Dec 2008 Posts: 1098

Agreed Rocket. Not everyone is ignorant. Not in the least.
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Former employee of Dell and can say that they
definitely Suck!

shackrock · Journeyman Dellhater Joined: 19 Mar 2009 Posts: 11

wtf_freakindell:
I just laughed out loud at this post... allow me to answer your comments.

Jess00 · Apprentice Dellhater Joined: 15 Apr 2009 Posts: 6

Funny they said the same thing when I had mine repaired. Water damage my foot. If I have liquid in the same room it's well kept away from my laptop. After hearing about water damage I would've sworn my mom, she brought it for me, would've strangled me

Rocke_T_Sinetist · Posted: Thu Apr 16, 2009 11:28 am Post subject:

OK, that's 3 of these 'water damage' claims.

In the lab, if you had 3 of the same problem, you definitely had a problem, not just a fluke. And for every user who makes their way here to post their experience, there are ~1000 people experiencing the same thing from whom we never hear.

I think this is a scam being implemented by the repair contractor to pad their income by charging for warranty repair.
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Rocke T Sinetist
as in, 'it doesn't take a...'

shackrock · Journeyman Dellhater Joined: 19 Mar 2009 Posts: 11

so far the specs on the "my orders" page of the unit are FAR worse than my old laptop. I've been talking to tech support all day and everyone just keeps saying "wait until you get it, that page might be right." I said, well IS it going to be wrong, or MIGHT it be wrong? Because why don't we just find out what the facts are?!?!

Basically, I have to wait til it comes. ugh. Next week sometime, it's looking like.

gkarris · Posted: Fri Apr 17, 2009 12:49 pm Post subject:

Wow, thanks for the heads-up.

I've heard of this before. With other independent local places, and now with Dell (I assume HP will be next). Repair centers placing blame back on the customer for repairs, and charging them, even if they are covered under Accidental Damage Protection (making some BS up how their situation "isn't covered").

I have an Acer and got the extended warranty from MicroCenter. Me and my friends have never had a problem with them, but in today's economy, that can change.

I will be taking pics of my computers before sending them in just in case (even my Mac - you never know nowadays).

Rocke_T_Sinetist · Posted: Fri Apr 17, 2009 1:41 pm Post subject:

'Back in the days' when Dell hardware was actually good (prior to 2001), even then warranty fulfillment was their 3rd highest cost after parts and labor. Ameliorating warranty costs was our lab's mission. Dell dismantled the lab (laid us all off) and decided to cut costs with an escalating series of roadblocks and inconveniences. Like unintelligible phone answers, 'reinstall Windows', 'there's nothing we can do for you at this time'.

It's rather a natural step from there for them to go to lying about the condition of your warranty machine.

As Yoda once said, "Once to the dark side you have turned, forever will it rule your destiny".
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Rocke T Sinetist
as in, 'it doesn't take a...'

shackrock · Journeyman Dellhater Joined: 19 Mar 2009 Posts: 11

Business day 19 out of 21, just called - still no updates...

shackrock · Journeyman Dellhater Joined: 19 Mar 2009 Posts: 11

business day 22 out of 21.

Dell: "It looks like they've tried to build your replacement computer on 4 different occasions. However, they weren't successful any of those times because they couldn't find the parts."

Really?? You couldn't find the parts???? REALLY???

ugh.

Rocke_T_Sinetist · Posted: Tue May 05, 2009 11:11 am Post subject:

Like they've been trying to build competent hardware for 8 years and weren't successful?

Yep, juzbout like that.
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Rocke T Sinetist
as in, 'it doesn't take a...'

shackrock · Journeyman Dellhater Joined: 19 Mar 2009 Posts: 11

Day 24. Spent 4.5 hours combined on the phone with them yesterday. Got absolutely nowhere.

Trying again today, I'm just trying to get a studio 15 now, because apparently they don't make the parts for the vostro anymore as good as mine, and they are idiots and just keep trying to build it.

100pcob · Posted: Fri May 08, 2009 9:23 pm Post subject:

I used to do onsite Dell repairs for laptops. I frequently saw spills (or at least the remnants of spills) on the old system board.

When I first joined, BancTec told me (in their certifications) that, "I am the eyes and ears of Dhell...if you see something bad, like liquid or physical damage, call Dhell [and walk out the door if dell tells you not to fix it...oh yea, you won't be paid for the call, either, cuz you didn't do the work.]".

I said GFY, fixed the computer anyway, and left. Always had happy customers. I must've swapped thousands of laptop motherboards, never had a DOA one. Dell was extremely good with quality testing before shipping me the parts.

Those were the days...the days when Dell had happy customers.