Dell complaints

[ohwellDELL]

anything you say to it....you then have to give the same infor to about three reps....my first question is, if you have to give the info to the first rep to "insure" you get to the right place, then why the second and third...I know, Dell is not alone in this, but with the hold times and bad computer answering system by the time yu get somewher you are aggrivated///also though while some tech support people are pleasant and helpful other are SO UNBELIEVABLY unhelpful ...but what they will do is waste infinate time (which by now you dont have) giving you the run around ...my only advice for Mr. Dell is to issue orders to his tech support people and customer support ...that customers APPRECIATE expediancy as much if not more than polite long sentences and repetitions and run around ESPECIALLY aftr it takes apx 20 minutes just to get through...straight answers without BS works just fine DELL>

[Tailmon]

But,It's all in Dhell's plan to make you wait and get pissed off so you will give up on trying. It saves them millions in service and time. They do not care if it costs them millions more in lost customers. They got your money and do not care about the customer.Becides With the "New Engrish" the overseas reps speak not only can't an automated system understand English neither can we understand the poorly trained script reading itiots they use.
_________________
Former employee of Dell and can say that they
definitely Suck!