Dell complaints

[Widower Bear]

Hi! I don’t work in Dell, but my husband does.
Well, what is first to start....
Ok. Right now it's 2.30 a.m. and i just can't stand it until tomorrow morning to say everything I kept for so long time. i have read some letters before to write mine, some of them are matured in very pleasant form. But i already don't have strength for that. So i ll write in way I fell now.
1. My husband works in the night shift (from 4 till 1) already for 9 months.
And he’s getting tired very much. He has tried to change his shift for so many times, he even talked to his manager. But answer is always “no”. So, for sure, his health is under the question already. He often comes home with a great headache. And sometimes he even needs to ask permition to left his work, because he fells bad. My Question is next. Is it politic of Dell just to kill their employees in that way? Do you think such a relation will help them with the metrics? Or they ll like to continue there work in company? NOOOOO, they ll try to scape as soon as possible. Cause if not the future for them it's to be invalids.
2. My husband works in Tech support. So, as we all know, 21 of dec. is coming. There ll be a Christmas party for ALL employees of DELL Panama, (guess what) less Tech support!!!!!!!!!!!!!! They sent them a letter telling them that they will close the queue so everyone can participate but in the last hour change the plans, everyone less ACS even that in the Usa they close everything when they have their all hands and stuff like that. That is ridiculous!!!!! Cause they called the best team of Dell. Where is the logic? If you want to give a prize to someone for his good job is that a way? NOOOOO, i don't think so. Oh, sorry i forgot they wont go but they ll get some plate of food (such a merciful gesture) of course that change everything!
What do you think?
3. Another happy day is coming. Christmas time. But it's not happy at all for employees of Dell. Sure, they must work. When everyone is with his family enjoying this holiday together, my husband ll work as a slave. Why as a slave? Cause in USA this day company is going to be closed. Doesn't remains it slavery to you? To me, YES.
Oh, there are so many things i want to say still. Such is the problem of transportation. When my husband need to take the company's bus at 2.45 pm. to be at Dell at 3.00 pm. to start to work at 4 pm!!!! And pay attention, no one pay this hour to him. And this is one hour less daily. That monthly becomes.... you can count.
And my husband have sent many email as the policy states to leave feedback to the persons in charge and they don’t even have the etiquette to answer at least to say they receive the letters. How is possible that they change their shift and they let them know exactly the day its start!!!
And the most funny thing is that even on radio stations when they sent regards to DELL employees they say “this song is dedicated for the Slaves at DELL in Howard that never see the sun, they have always sore eyes but anyway that is not an issue since no one see them“
They still claim to call his system “winning with integrity” when in reality is “winning with slavery”
In the end i want to say I HATE DELL so much every day more and more. Merry Christmas to you!!!!!!!!!!!!!!!!!!!!
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A wife of a Employee of Dell Panama

[Scoop]

Where to begin....
On Christmas morn when systems are open and little Johnny's system is messed up, someone unfortunately has to be working to answer the whys.
Is it right morally that anyone should work Christmas? Well, I personally don't feel anyone should, but from a business perspective, it's a required evil.
I know in the past in the US techs here have had to work Christmas and also have had to work rather than attend parties given by dell so it isn't just an issue in your country, it is ongoing and will continue to be ongoing.
As to their trying to kill your spouse, hum....Well, they don't truly care if you drop. I can say the accident rate for the month at our facility is between 30 and 40 and December isn't over yet. Ambulances are becoming quite the common occurance as it is every year in December. We're told simply "Everyone's tired, work safely.", and the overtime is still piled on. I don't believe they want anyone to die because they may be found libel, but they don't care if you fall out due to your being used up, they simply deny responsibility and get a new cheaper body to fill the void.
The reason they outsource though isn't simply an issue of money. It's that the labor laws in other countries aren't what they are in the US.
I do feel for your spouse's situation, but if you aren't happy, move on. And yes, we are told that, especially at overtime and pay raise time.
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The bitch is back, buwahahaha

[Abdiel Hiram]

You sound really familiar with events at Dell, since you menction the all hands event and stuff like that. however, i´m agree with you since i worked 1 year as an slave in Howard as well on the night shift.
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Just an Ex-Dell Employee

[honkywhite]

for the 9 squares kid....wakin up about 10 kid,. i hear ya on much of it, but the USA cats do gots to work on christmas, new years, etc. not the ACS cats, cause thats a business department. but hte home joints surely are not off. and this aint a guess

[KillerBee]

I've been with ACS for 6months now, and I do understand your problem. As much as we want a break from all the commotion that we usually get from calls, the team can't. Its not because DELL won't, but because alot of people and users, for this case, are counting on the team for help. My girlfriend is also bothered by my night to dawn shift. I do understand about the problem. Its stressful, especially the fact that a client or user will not call if there is no problem. This kind of job requires that amount of dedication, and time. Said to say, love it or leave it.
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"We are what we do in this world."

[mean girl]

hey, I worked there since the site opened until january this year...let me tell you something you are a complete SLAVE!! your life becomes dell...however not everything is bad...but almost all is bad...

MANAGEMENT SUCKS!!!! there are few managers who know what the business is about and have people skills...yuck...and payment...IT SUCKSSS but thats becuase the Labour Ministry became INVOLVED in the process....

IM SO HAPPY TO BE OUT OF THERE!!!

[Fishstick]

[paul_dellcc]

You are right.

However a happy agent will take the call in a happier way.

Statistically the hope life of a rep is about 4-5 years. In the outsource company I worked for, the hope life was 3-4 months I can't figure out how it was more profitable to let those folks go away and train new people than keeping them.
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I see DELL people!!

If we don't remember our past, we can't understand our present and we can put in danger our future...

[Apathy]

[Badger]

[Landser]

True, life in a CALL CENTER is HELL.. and in PANAMA is worth. If you take a good look at it, part of it is the nature of the work, but the other.. the nasty other, has to be with a cultural issue of small countries... like Panama.

Since is so small, you can think of it as a small town in deep central US. Everybody know you and yours. WIth a limited economy and a UNREAL standard that often compares itseld with the US standar, you have tuff competition just to get a job. But that jus the start, once you have one, you have to fight to keep it, and if wish to move up, you have to die and reincarnate... OR... you have the right connections.


I remenber when I was on training.. one thing I have to say is that I had the best trainer I could have possible wished for. He was hard, but know I know why.. af he often said... "I want you to fihish you shift and have a good night sleep after it" He taugh very well the dell things, but his trainning went beyond that.. he prepare me for the FLOOR.


With his preparation I have endured so far in DELL, but what get to me is not what most complain.. is the fact that HERE IN DELL PANAMA promotions are not by merit.. they are by leverage. You se the most unprepared 'elements' getting the promotions, because he is freind... of and daugher of... No matter how hard you tried, you could be there for ever, slave hard, and see other ripe your the fruits of you labor. And it doesn't happends only on the REP level, it happend even on management.

A clear example, (SORRY TO MENTION IT) is a Manager named as a famous band of previous century. Judging objectively, this man should have been promoted LONG TIME AGO, but since he is not in the inner circle and is subject to some discrimiantion issues (due to his foreing heritage), has been cast aside. He has teh experience, the language, and the drive to handle every situation. But instead you get some who is at best, ill prepared to manage a team of desmoralize reps.

This promotion by connections has a profound effect on the quality of the work. Since is unlikely you will get a promotion and you know your boss did not EARN his.. how can you care other than do your thing, and keep looking else where. Eventually you will get tired and leave, or find something more satisfying else where (it could even be less money).

ANother issue is that the US managemente set thing up (AND RIGHT), but left it to some pirates who have destroy everything they set up. I understand the cultural sensitivies with both nations (us & Panama), but one thing is to be sensitive, and the other is to be naive.

As for me, is a matter of time.. I am milking this COW, and thank to my trainer (HE WAS THE BEST) and can handle this. Eventually I will leave, and look back and laugth.

My two cents.
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In DELL PANAMA corruption comes in all directions! Above, below and sideways.

[Fishstick]

It is not just any specific location where Dell is Hell. It is everywhere. Right now, dell is starting to open its own call centers in India and the condition of the employees at the outsourced sites is pathetic. We work extra everyday. You said you get the bus at 2:45 for the 4:00 shift, how would you like this --My apartment is barely a 20 minute drive from my office (driving at 40 miles per hour speed). The company's cab comes to pick me up at 2:00 or sometimes at 1:45 for the 4:30 shift!!!!!!...besides the third party companies want the maximum revenue from dell and put the pressure on their employees.
Atleast, in America there are good labour laws and you can have a person listen to you if you have any problems....but over here, there is nothing like that. If you are influential enough, you can kill your employee and get away with it.

[paul_dellcc]

Don't forget one of the most important reasons of outsourcing: how much do we get paid...In Argentina we get paid $1.70 per hour.
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I see DELL people!!

If we don't remember our past, we can't understand our present and we can put in danger our future...

[jrosha16]

[size=18][color=darkblue]Well, I am also panamanian and also I worked in Dell, but let me tell you that, There are so many jobs in Panama paying even twice as you can make in Dell...Why if you feel like a slave you continue there....Quit!!!!!!!![/color][/size]

[paul_dellcc]

For two reasons we can figure out that you are not too smart:

1) You have no idea how to use BBCode.

2) Don't you think that if we had the chance to quit and look for another job we would have done it I guess you don't.

This topic is to complain about working at a Call Center. So it's not your call.
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I see DELL people!!

If we don't remember our past, we can't understand our present and we can put in danger our future...