Dell complaints

[CrappyDell]

I have been a dell customer for 8 years.And now my time with them is finished.My dell inspiron 6000 has packed up!!!! Only 8 months old!!!! The wireless card does not work,the hinges are cracked,the heatsink is fried!!!!

My dell has gone into repair FINALLY after 6 hours on the phone 3 hours on hold!!!!! Speaking to someone who cant say my surname!!! (i am spainish but it is not that difficult) I rang then got through to Sanji i explained my problem (about the wireless card). He asked me how my router works!!!!!!!!!! I explained it he said "Oh right thats what it is" .Then i speak to manager Wayne (who was in a meeting again!) Then after that Sanji agrees for my laptop to go to repair.

6 hours on the phone
3 hours on hold

I will never buy a dell again!!!!


DELL
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Dell Suck

[sickofdell]

woohoo. another dissatisfied dHell buyer. copy that message to michael@dell.com let him know that he lost another customer.
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Have you seen my dell laptop?

http://www.tgdaily.com/picturegalleries/gallery-20060731-1.html

(ok, so it's not mine, but it's freakin cool)

[Rocke_T_Sinetist]

The experience speaks for itself.

Where are we in the cycle of spending ever-how-many million $ bringing customer support up to standards? I think we can conclude the money hasn't reached Sanji's outpost.
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Rocke T Sinetist
as in, 'it doesn't take a...'

[CrappyDell]

Dell will loose millions in switching customer service to india.

Oh i did email Michael Dell but the email was given to Hjkien for review and she said can i have a telephone number?
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Dell Suck

[sickofdell]

[paul_dellcc]

[jimreigstad]

don't get them too mad or they'll start blocking your e-mail. I'm either being blocked or there was some error. I sent two e-mails yesterday and both were returned with the following error--But I am going to keep on pushing:

This is an automatically generated Delivery Status Notification.

Unable to deliver message to the following recipients, due to being unable to connect successfully to the destination mail server.

US_CAG_Customer_Care@dell.com
michael@dell.com
michael_dell@dell.com
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Bring them down.

[Rocke_T_Sinetist]

Without knowing the exact procedure, I'd say yeah they've blocked you. Strongest case for buying computers from walk-in vendors--they can't block you from plopping your hardware problem down on their counter, and if they're going to stonewall you they have to do it to your face.

Dell has adopted and adapted that distance between customer and vendor into a 'profit center'. They probably have a name for it, like 'liability recovery'. It effectively sheds up to 40% of the company's warranty liability, just by making support difficult to access. Legally, support is 'still there'. Effectively, customers with problems might consider 4 unnecessary root canals at the same time less gruelling than pursuing Dell support to a satisfactory resolution.

Here's what's happening: There's an old saying in retailing, that 10% of your customers cause 90% of your problems. When a business is growing, it bends over backwards for that 10%, because one disgruntled customer typically costs you 100--the number of people that one person can influence. When a business has achieved the size Dell passed in the late 90s, they only want PROFITABLE customers, because for every disgruntled customer there are 100 more who are influenced by advertising and image to 'call Dell'. Conveniently, about 10% of Dell's sales go bad in some way (anything, from losing shipments, to hardware or software failures, to disputes over financing) and that's the 10% of customers DELL DOESN'T WANT.

It's really very simple. Business, as it's taught at our finest universities. Some might call it shortsighted. I would have, even before the evidence played itself out over the same time span that Dell stock staggered--mostly backward--meaning fall 1998 to present.
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Rocke T Sinetist
as in, 'it doesn't take a...'