Dell complaints

eerie · Apprentice Dellhater Joined: 17 Sep 2008 Posts: 5

Hello everyone..

I've been reading these forums, and others out there, and I'm a little apprehensive about dealing with DFS, and even Dell in general.

I built the computer, and the cost was about $3,700. So, i used the financing option as I could only pay $1,000 a month for the laptop. So, I called Dell and asked them about paying the loan off faster than the 48 months they finance for.

Basically, I was told that I could pay the $1,000 a month, and not have to pay the entire "Obligated Amount", which was just over $5,700 ($1,943 cost to borrow?! You'd have to be cracked to pay that much).

Is that actually TRUE? I'm wondering now after reading what seems like an endless stream of angry posts/reports.

Funny, the contract came BEFORE they even HAD all my information. NOW, they continually call and ask me to fax or email me asking for my Social Insurance Number and Drivers license.

I DID send the fax (blaming a momentary lack of common sense on that one), but the guy said the fax was unreadable, and wants a scanned image. There's not much chance of me sending images of my SIN card. Hell, shouldn't have faxed it.

The FAQ on Dells site says the SIN is NOT required, and under Canadian law, you can not be asked for your SIN--nor can you be denied a product or services because you refuse to provide it.

So ... Is the contract that I "agreed to" (by not calling within 24hours to say I didn't), still going though? Is Dell builting the laptop?

If not, I'm going to avoid what seems like a ton of stress and go with an Acer 8920-6030 or a Toshiba Qosmio X305.

Any information or ideas would be appreciated.

Thanks!

paul_dellcc · Posted: Wed Sep 17, 2008 3:09 pm Post subject:

Hell no.
Use the search button using as keyword "dfs" to find out the big scam they are.
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Rocke_T_Sinetist · Posted: Wed Sep 17, 2008 3:28 pm Post subject:

You can't do worse than Dell hardware and support, and you SURE can't do worse than Dell Financial. You can't believe a word they say. If there is an order, cancel it. If it arrives anyway, refuse delivery.

All Dell laptops fall apart once within warranty and again just AFTER warranty. The XPS line has been especially troublesome. They can have BIOS and bluescreen issues out of the box. Even the XPS desktops do that. The more you spend on a Dell, the worse you get hosed.

Dell Financial charges the highest interest rate there is, 30%. That's AFTER they lie to you and tell you it's "interest free". They'll bill you late fees on their own electronic withdrawals, the timing of which THEY control. And there's no less secure institution to give your credit data to. They have a lot of internal fraud, and charges for entire systems the customer knows nothing about have been known to show up on DFS accounts. They won't readily reverse them either. Characteristic of Dell, once they have your money, they will scarcely so much as answer the phone.

I know, it sounds impossible that they behave this way and are still in business. And not all those bad things happen to 'every' customer. But they all do happen. Doing business with Dell is like crossing a busy street without looking.
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eerie · Apprentice Dellhater Joined: 17 Sep 2008 Posts: 5

Well, if anything this has helped me understand how an XPS "Fully loaded"/New and still in a sealed box laptop can be sold on Craigslist for $1500.

I guess it's Acer or Toshiba .. Maybe Asus. It's too bad, I thought the 1730 looked pretty cool with some great features.

I'm a little weary of buying one of the alternate models now when Dell might be sending out the one that was ordered, but was supposedly never built.

Rocke_T_Sinetist · Posted: Wed Sep 17, 2008 4:00 pm Post subject:

That's where the "refuse delivery" thing comes in. If there's no product delivered, there can be no charge.

See, you're already in the position where you can't tell whether there's an order outstanding or not. That level of brickwalling customers pervades everything Dell does.

I know the 'features' make their stuff look attractive. But you can't believe those either. They have claimed features that were never there, or that were there and didn't work. They sold expensive US systems with a claim of "warranty-lifetime US support", and the first time customers call them they get India. That happened just recently. You can't believe a word Dell says.
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eerie · Apprentice Dellhater Joined: 17 Sep 2008 Posts: 5

I really like the little Logitech LCD screen on the XPS 1730. I have the G15 keyboard for my desktop, and it's handy at times. Mind you, it's nothing one would MISS....I just like gadgets. And we won't bother with the gadget appeal of the illuminated keyboard and other battery draining features I thought were great.

So ..

Just after (seconds) my last post ... There was a call from Dell. They were again asking for the SIN card. So I told them I wouldn't scan and send it. Then they want a passport ... But I don't travel outside of North America, and not outside of Canada in a good two years.

So ... The next suggestion? .. I could SCAN my SIN CARD and SEND it to THEM! ...

I think next time I'll let the secretary handle the call... When requested, she can be ultra bitchy .. Maybe enough to make an Indian Dell Rep cry? We'll see Smile

Rocke_T_Sinetist · Posted: Wed Sep 17, 2008 8:16 pm Post subject:

If the SIN is holding up the transaction, consider yourself lucky. Why haven't you told them to forget the whole thing?
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eerie · Apprentice Dellhater Joined: 17 Sep 2008 Posts: 5

Mele20 · Posted: Thu Sep 18, 2008 7:07 am Post subject:

eerie · Apprentice Dellhater Joined: 17 Sep 2008 Posts: 5

LOL!

They called today, and as mentioned my secretary took the call instead of forwarding it. Wow she screwed with the guy..

The best was
"Are you in Canada?" -- Replied yes
"Where?" -- What?
"Where in Canada are you located?" -- ...
"Hello?" -- ...
"Hello? Are you there? -- ... (I wonder if these pauses were so he could look up an atlas)
"Are you in Canada?" -- Yes
"Where in Canada are you?" -- Ontario City
"Ontario City?" -- Yes
"Ontario isn't a city, it is a district in Hudson" -- ...
"Where are you located?" -- Yes, the city is in that District
"You know, you fucking blew it. Ontario is not a city.. or a District" -- ...
"Don't call again"

They also lied about the info, where it is being sent, and why it was needed. Bastards!

0886 · Apprentice Dellhater Joined: 03 Apr 2008 Posts: 9

I would wait 4 months while saving your 1,000 a month and pay cash, the price would probably drop also.